Bob Farrell is back!

"So Help Me" - Supervisor Edition

How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences The service a customer ultimately receives.

"So HELP Me" (Supervisor Edition) takes a fresh look at customer service by showing The direct connection between a supervisor's behavior and The way employees treat customers. When employees are listened to, respected, and encouraged, They will do The same for Their customers. Supervisory behaviors that promote excellent service include: telling people what They're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do Their jobs, and turning mistakes into opportunities for growth.

"So HELP Me" (Supervisor Edition) demonstrates supervisory practices that facilitate excellent customer service. The result is not only a better service provider, but also a loyal and satisfied customer. more-->

Once Upon a Leader

Offering a refreshing break from The typical and more formal examinations of leadership, Once Upon a Leader shares a whimsical, yet powerful message on The practices of effective leaders. Through The animation and discussion of popular tales, familiar characters will lead participants on a journey to discover The value of four leadership practices.

The video, discussion guide, and activity book provide opportunities for reflection on leadership. Participants will assess Their own leadership styles, apply those lessons to Their current environment, and improve on personal leadership skills. The timeless values and proven principles in this program include humor and entertainment to appeal to all types of learners easily and effectively. more-->

Painless Performance Improvement

Real change only happens when The decision to change comes from The person doing The changing. Painless Performance Improvement provides managers with a simple and proven technique to help team members improve Their own poor performance without The drama, pain or conflict often associated with performance issues.

A training comedy, Painless Performance Improvement combines highly entertaining hosts with dramatic and realistic coaching moments. Supervisors will relate to scenes of management gone awry as well as employee’s favorite excuses and sidetracks. Used with The accompanying 85 page Managers Reference Guide, leaders will find this package an indispensable resource for improving The performance of Their team. more-->

The Accounting Game

This program is based on The popular one-day seminar which has successfully helped people overcome Their fear and confusion about numbers and accounting practices for almost twenty years! Supervisors and team leaders working on The front lines will be able to participate in solving efficiency, expense and cost problems. It benefits anyone who needs to. more-->

Peer Today, Boss Tomorrow: Navigating Your Changing Role

Making The leap from peer to boss is never easy. In addition to dramatic change, new managers frequently struggle to balance Their old coworker relationships with Their new management responsibilities.

Designed to help participants make a successful transition from “coworker” to “manager” or “supervisor,” Peer Today, Boss Tomorrow presents four proven strategies that will help new supervisors navigate changing relationships and prepare for The most difficult situations They’re likely to encounter as They assume Their new role. more-->

The Leadership Pill

The best-selling book, The Leadership Pill™, is an entertaining and inspiring parable about effective leadership told through a competition between two leaders with totally different styles. In The story, an amazing new "Leadership Pill" heightens one leader's powers, but contains The wrong ingredients, stimulating him in a shortsighted direction with disastrous results. In contrast, The Effective Leader, working without The pill, earns his team's respect and trust with a blend of integrity, partnership and affirmation. The hard-won result is a highly motivated team producing consistent top performance and success. more-->

EXTRAORDINARY LEADER: Going from Good to Great

The Extraordinary Leader demystifies leadership and explains five key insights that distinguish a truly extraordinary leader from a good or "average" leader. This program, based on The extensively researched book by Jack Zenger and Joseph Folkman, will help leaders shift Their way of thinking about leadership from The conventional idea that leaders are born, to The fact that anyone can be a great leader. They concluded that leaders who just move from “good” to “a little bit better” don’t make much of a difference. It’s not until one becomes a “great” leader that There will be a significant impact. more-->

IF ENOUGH PEOPLE CARE with Lou Holtz

In this newest motivational program, Olympic Champion Mary Lou Retton introduces Holtz and sets up The content, citing his firm belief that satisfaction and success — in football or business — "can’t come from The job you’re doing...but from how well you do The job." more-->

LEADERSHIP: AN ART OF POSSIBILITY with Ben Zander (includes An Art of Possibility & Radiating Possibility)

Experience The phenomenon of Ben Zander, world-renowned conductor of The Boston Philharmonic Orchestra, as he expressively teaches a new and improved style of leadership in The exciting video training program Leadership: an Art of Possibility. Ben and his partner Rosamund coach leaders to speak possibility from any position, in any organization, anywhere in The world. With Ben's new interactive leadership style, managers and supervisors in your organization will learn to keep a possibility alive until every person involved in The project is enrolled. These top leaders will walk away from this training experience with The understanding that it takes everyone's participation to make Their organization a success. more-->

WHALE DONE!

What do training killer whales have to do with training humans? More than you think! In this inspiring training program, Ken Blanchard and top SeaWorld trainers Thad Lacinak and Chuck Tompkins teach viewers a technique that actually increases employee effectiveness at work—a technique perfected over twenty years at SeaWorld! more-->

DO RIGHT 1 with Lou Holtz

This best-selling program is The perfect vehicle to instill The spirit of teamwork, commitment to excellence, loyalty to The organization and personal dedication to success. more-->

DO RIGHT 2 with Lou Holtz

Do Right II with Lou Holtz focuses on The importance of teamwork, The cornerstone of every individual and organizational success. Do Right II is an extension of Coach Holtz's life-long philosophy as demonstrated in his award-winning video, Do Right I. more-->

EXTRAORDINARY LEADER: Going from Good to Great

The Extraordinary Leader demystifies leadership and explains five key insights that distinguish a truly extraordinary leader from a good or "average" leader. This program, based on The extensively researched book by Jack Zenger and Joseph Folkman, will help leaders shift Their way of thinking about leadership from The conventional idea that leaders are born, to The fact that anyone can be a great leader. They concluded that leaders who just move from “good” to “a little bit better” don’t make much of a difference. It’s not until one becomes a “great” leader that There will be a significant impact. more-->

GUNG HO!

Tells The inspirational story of business leaders Peggy Sinclair and Andy Longclaw, who save a failing company and find Themselves being recognized as one of The most successful turnarounds in The nation. more-->

IF ENOUGH PEOPLE CARE with Lou Holtz

In this newest motivational program, Olympic Champion Mary Lou Retton introduces Holtz and sets up The content, citing his firm belief that satisfaction and success — in football or business — "can’t come from The job you’re doing...but from how well you do The job." more-->

Joel Barker's LEADERSHIFT

Joel Barker Explores changes in The world and offers five concepts that will improve The performance of any leader. Using inspiring locations, and vivid stories, Joel Barker motivates every leader, and aspiring leader, to develop The skills needed to lead his or her organization into The 21st Century.more-->

LEADERSHIP: AN ART OF POSSIBILITY with Ben Zander (includes An Art of Possibility & Radiating Possibility)

Experience The phenomenon of Ben Zander, world-renowned conductor of The Boston Philharmonic Orchestra, as he expressively teaches a new and improved style of leadership in The exciting video training program Leadership: an Art of Possibility. Ben and his partner Rosamund coach leaders to speak possibility from any position, in any organization, anywhere in The world. With Ben's new interactive leadership style, managers and supervisors in your organization will learn to keep a possibility alive until every person involved in The project is enrolled. These top leaders will walk away from this training experience with The understanding that it takes everyone's participation to make Their organization a success. more-->

LEADERSHIP: What's Trust Got To Do With It

What can leaders do to regain trust? This video provides realistic methods for rebuilding trust and reestablishing employee involvement. Today's LEADERSHIP: What's Trust Got To Do With It? tells The story of a team leader who learns that trust is The foundation of leadership. Using three trust building behaviors: openness, credibility and trusting others, he gradually regains The trust and active participation of his work team. more-->

The Leadership Pill

The best-selling book, The Leadership Pill™, is an entertaining and inspiring parable about effective leadership told through a competition between two leaders with totally different styles. In The story, an amazing new "Leadership Pill" heightens one leader's powers, but contains The wrong ingredients, stimulating him in a shortsighted direction with disastrous results. In contrast, The Effective Leader, working without The pill, earns his team's respect and trust with a blend of integrity, partnership and affirmation. The hard-won result is a highly motivated team producing consistent top performance and success. more-->

THE NEW ONE MINUTE MANAGER

This new video is based on The "bible of management", The One Minute Manager book. Think about this: Over 10 million copies of that book have been sold, AND 10,000 copies a MONTH are sold, AND is still on The best-seller list, AND high on Amazon.com. WOW! Finally, for The first time, The real story of The One Minute Manager is now told ON VIDEO. It's The story of Melissa, a manager who has just been told by her boss "learn how to manage, or find another job!" Under pressure, she learns The three secrets of management: One minute goal-setting, One minute praising, One minute reprimand and..."Catch Them doing something right, and tell Them about it". more-->

Painless Performance Improvement

Real change only happens when The decision to change comes from The person doing The changing. Painless Performance Improvement provides managers with a simple and proven technique to help team members improve Their own poor performance without The drama, pain or conflict often associated with performance issues.

A training comedy, Painless Performance Improvement combines highly entertaining hosts with dramatic and realistic coaching moments. Supervisors will relate to scenes of management gone awry as well as employee’s favorite excuses and sidetracks. Used with The accompanying 85 page Managers Reference Guide, leaders will find this package an indispensable resource for improving The performance of Their team. more-->

Peer Today, Boss Tomorrow: Navigating Your Changing Role

Making The leap from peer to boss is never easy. In addition to dramatic change, new managers frequently struggle to balance Their old coworker relationships with Their new management responsibilities.

Designed to help participants make a successful transition from “coworker” to “manager” or “supervisor,” Peer Today, Boss Tomorrow presents four proven strategies that will help new supervisors navigate changing relationships and prepare for The most difficult situations They’re likely to encounter as They assume Their new role. more-->

THE POWER OF ONE: Applying Your Integrity and Values to Bring Out More of The Best in Yourself and Others

Now you can benefit from this groundbreaking approach that unlocks hidden capacity to win in a changing world. With crystal-clear questions, uncommon wisdom, and proven solutions to work smarter, not harder – with more trust, initiative, integrity, and values. more-->

WHALE DONE!

What do training killer whales have to do with training humans? More than you think! In this inspiring training program, Ken Blanchard and top SeaWorld trainers Thad Lacinak and Chuck Tompkins teach viewers a technique that actually increases employee effectiveness at work—a technique perfected over twenty years at SeaWorld! more-->

WOULD I FOLLOW ME?

If you could be on The receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? Most people in leadership positions are unaware of how The people They lead really see Them. But how a leader is perceived is crucial to The productivity of any group. more-->